Why is my payment being declined?

At Dataquest, payment declines are initiated either by your bank or by our payment processor. If you run into a decline, the best way to ascertain the exact reason for it is by contacting our Support team. Although there are a number of reasons why your payment wouldn't go through, the most common reasons are listed below:

1. Your account has insufficient funds.
   
   This is a bank-initiated decline, which occurs when the account you're attempting to pay with does not have sufficient funds to cover the subscription. If you've recently deposited money into your account, it can take up to a day or two for it to reflect — if you can't wait, the best option here is to call your bank or card issuer and retry payment once the issue has been resolved.
   
   
2. Your bank or card issuer is blocking the transaction based on its built-in purchase protection.
   
   Many debit and credit cards have built-in purchase protection that kicks in for online purchases (especially for out-of-country purchases) — this will cause your payment attempt to fail. The simplest solution is for you to call your bank or card issuer to clear the transaction.

   1. Do you reside in India? Restrictions may be preventing your subscription from renewing. Learn more here.

3. You've input the zip/postal code incorrectly
   
   This one happens more often than you think — when you fill out your card information on the payment screen, take special care to input only your zip/postal code in the zip code field, not your entire address. Doing the latter will cause your payment to fail.
   
   
4. Our payment processor has flagged your payment method as fraudulent
   
   Our payment processor uses AI to determine whether a payment is potentially fraudulent — if it determines that's the case, it will flag the transaction and block it. The only way to resolve this is manually, via investigation by our Support team.

If you've contacted your bank and are still having trouble, send in a ticket about this here.