Troubleshooting Microsoft Excel and Power BI Login and Connection Issues

If you see an error or a Microsoft login screen, the virtual machine is experiencing connection issues. The system should automatically authenticate into a virtual machine with Dataquest credentials and load it into your browser.

The most common reasons are:

1. Microsoft took too long to respond during the authentication process. Click Restart to reinitialize the session.

• Log out of your Dataquest account

• Log out of Microsoft if you are logged in

• Clear your browser cookies

• Enable 3rd party cookies in your browser (Chrome, Edge, Firefox, Safari)

• Log back into your Dataquest account

• Return to the lesson (you should be automatically logged in to the Dataquest virtual environment)