How can I get help?

  • Last updated on July 8, 2023 at 2:22 AM
We understand that learning something new can be tough, so we want to give you all the support you need along the way. Below are your options for getting support. 

We will answer questions via email and message from learners on the free plan where we can — however, we cannot give detailed help, and priority will be given to learners on our Premium plans.

Email Support + Help Center

This is preferred for customer service, billing, or account-related issues.

To access our help center, click on the user menu in the upper right-hand corner of the application and then click on Help. You can send a message to us here, or by opening the Help Center and selecting Message Us. 

For general questions, it's almost always better to read through our extensive Help Center first — it's very likely we have an answer for your question there, and the best part is that you won't have to wait for us to be back in the office before you get an answer.

Best for: General help, billing, and account inquiries.
Available on: All plans - however, priority and higher levels of support are given to paid subscribers.

Ask Chandra

Chandra is Dataquest AI. It has answers to many common questions and can help clarify concepts if you get stuck.

Explain my code

Use the Explain my code buttons for deep explanations of code examples and your answer code. This is a great place to start if you are experiencing issues when running your code or getting timeout errors.

See the answer

Answers are available for all exercises. This can be a helpful way to correct your understanding and get unstuck.

Dataquest Community

Ask questions about your code and discuss all things data!

One of the great things about our community is the ability for peer-to-peer support, so you can often get answers to all your technical questions. While we don't guarantee answers from the Dataquest team in the community, our staff and community moderators are there regularly and try to help where we can. More than likely, however, one of your peers will have a fantastic answer for the question that's been nagging you for a while.

You can learn more about how to leverage our Community here.
Best for: Code help, data science discussion, non-Dataquest related discussion, opportunities for connection.
Available on: All plans. However, Premium subscribers receive support for topics about the first step of each path from Community Moderators and the Dataquest Team.